Accredited Courses with (CME) Hours
Registration Cancellation and Refund
- The trainee has the right to request a refund 2 days before the course starts.
- The trainee is not entitled to request a refund after the course is ended.
- For any course purchased using Tamara, a 10% fee will be deducted from the refund amount.
- The trainee is not entitled to request a refund if he/she doesn't attend the course or complete the required attendance percentage.
- The trainee must review the targeted audience before registering for the course, as the trainee cannot request a refund if the CME hours are rejected because the trainee is not enlisted under the target audience.
- The trainee must cannot request a refund if there is an overlapping in two courses on the same.
- If the course is canceled, the amount will be refunded to the trainees.
- When requesting a refund, you must provide us with the name of the registrant, e-mail address, invoice, and the amount paid.
- You can request a refund through [email protected]
Trainee Compensation Policy
First: Rejection of Training Hours by the Saudi Commission for Health Specialties (SCFHS)
If the training hours are rejected by the SCFHS for regulatory or system-related reasons, the reasons for rejection may include, but are not limited to, the following:
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Specialty does not match the course category:
The trainee must ensure that their specialty falls within the target categories of the course before registration. The eligible categories are clearly stated on the course page Practitioner classified but not registered:
If more than one year has passed since the expiry of professional registration, renewal must be completed first.
Note: Hours that have been rejected will not be re-added after renewal.-
Attendance conflict with other activities:
If there is a conflict in attendance dates with another training activity during the same period, the hours will be rejected even if the session times differ (morning/evening). Only overlapping dates are considered.
Compensation mechanism in this case:
The trainee will be compensated once only with an alternative course of the same number of hours. If the trainee does not attend the compensatory course, they are not entitled to another compensation, and the fees are non-refundable.
Second: Technical Issues on the Company’s Side
If the trainee is unable to access the course due to technical issues attributable to the company:
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The trainee will be compensated once only with an alternative course.
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If the trainee does not attend the compensatory course, the paid amount will be refunded.
Third: Non-Attendance for Reasons Beyond the Company’s Control
If the trainee does not attend the course for reasons not attributable to the company:
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The trainee will be compensated once only with an alternative course.
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If the trainee does not attend the compensatory course, the fees are non-refundable.
Fourth: Incorrect Entry of Professional Classification Number
If the trainee enters an incorrect professional classification number:
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The trainee will be compensated once only with an alternative course.
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If the trainee does not attend the compensatory course, the fees are non-refundable.
General Provisions
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Compensation is granted once only in all cases.
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The trainee is not entitled to claim additional compensation or a refund except in the cases outlined above.
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Registration in the course constitutes the trainee’s acknowledgment that they have reviewed, understood, and agreed to this policy.
Life Support Courses
Cancellation and Refund Policy
Cancellation at least one week before the course date:
If the registration is canceled no less than 7 days before the course date, the full paid amount will be refunded.
Cancellation less than one week before the course date:
If the registration is canceled less than 7 days before the course date, the paid amount is non-refundable.
Course Postponement Policy
Postponement at least one week before the course date:
Participants may postpone their attendance to another course, provided the request is made no less than 7 days before the course date. No additional fees will apply.
Postponement less than one week before the course date:
If the postponement request is made less than 7 days before the course date, an additional re-registration fee of 50 SAR will be charged.
Attendance Policy
Mandatory Attendance:
Attendance is mandatory for all course lectures and training sessions to ensure participants gain the full benefit.
Failure to attend any session without an acceptable excuse may affect the participant's eligibility for receiving the certificate.
Course Location Confirmation:
Participants are required to confirm the course location and details before finalizing their registration to avoid any confusion or delays.
General Notes:
This policy applies to all offered training courses.
Registration fees are considered part of the organizational process.
For any inquiries, please contact the support team.