Technical Support Policy

The technical support team at Future Vision for Health Training Company provides its services to all users of the e-learning platform through various channels designed to suit different user preferences, including:

1. Support via social messaging apps (e.g., WhatsApp).
2. Direct phone support.
3. Email support.
4. Support through the website's technical support form.

Communication Etiquette Guidelines
When contacting technical support, users are expected to adhere to the following guidelines:

1. Show respect and avoid any form of abuse.
2. Refrain from engaging in religious or political discussions.
3. Avoid off-topic conversations unrelated to the training program.
4. Use clear and error-free writing.

In Case of Violating Communication Etiquette
The following procedures will be taken:

1. The complaint will be removed from the learning system’s complaint platform.
2. Relevant authorities will be contacted through appropriate channels.
3. Violations will be reviewed and analyzed based on regulatory frameworks.

Beneficiaries of Technical Support Services

1. Trainers registered on the platform for delivering training courses.
2. All trainees enrolled in training programs on our platform.
3. Supervisors from relevant government entities such as the Ministry of Education and the National eLearning Center.

Technical Support Channels

1. Direct Call Center: 920035022
   
   • Available during official working hours, Sunday to Thursday, from 8:00 AM to 4:00 PM, and during training session hours.
      
2. Email: [email protected] 
    
3. Social Media Messaging Apps

Services and Systems Covered by Technical Support

1. Course enrollment and resolving technical issues users may face.
2. Training on how to use the platform and benefit from its features.
3. Providing necessary orientation for users.
4. Logging into the educational platform and creating trainee accounts.
5. Attending courses and using live streaming applications.
6. Trainer access to the platform.
7. Issuing trainee certificates through the website.

Expected Response Time

• For WhatsApp support (whether from trainers or trainees): a response will be provided within a maximum of 48 hours.
• For email support: it may take up to 24 hours to receive and respond to the message.